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7 August 2010:
Super Service:
From Service Excellent become Service Experiential

Tempat: UpperRoom, Wisma Anex lt. 11, Thamrin
Waktu: 09.00-17.00

Facilitator: Iin Damayanti

Harga:
Rp 900.000,-/orang
Rp 2.600.000/ 3 orang dari perusahaan yang sama
Rp 3.750.000/ 5 orang dari perusahaan yang sama

Sylabus:

  • 7 Keys to Delivering Super Service
  • Service Gap
  • From Service Excellent become Service Experiential
  • How to Handle Unhappy Customer
  • Case Study


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August 2010 Schedule
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