11 February 2010:
Successful Call Center
Tempat: UpperRoom, Wisma Anex lt. 11, Thamrin
Waktu: 09.00-17.00
Facilitator: Y. Purnama Dharmawan
Harga:
Rp 900.000,-/orang
Rp 2.600.000/ 3 orang dari perusahaan yang sama
Rp 3.750.000/ 5 orang dari perusahaan yang sama
Successful Call Center
Tempat: UpperRoom, Wisma Anex lt. 11, Thamrin
Waktu: 09.00-17.00
Facilitator: Y. Purnama Dharmawan
Harga:
Rp 900.000,-/orang
Rp 2.600.000/ 3 orang dari perusahaan yang sama
Rp 3.750.000/ 5 orang dari perusahaan yang sama
Sylabus:
- What are the Key Skills and Attributes Needed?
- Start to Make a Call
- Communicating and Connecting with the Customers
- Delivering Excellent Call Center Service
- Roleplay
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http://www.imageinmusic.com http://www.soundcommunicationsresource.com http://www.ramigoren.com
Site design: Rami Goren /Image In Music a division of Sound Communications Resource, Inc.
http://www.imageinmusic.com http://www.soundcommunicationsresource.com http://www.ramigoren.com
February 2010 Schedule
