24 June 2010:
Great Customer Service on The Telephone

Tempat: UpperRoom, Wisma Anex lt. 11, Thamrin
Waktu: 09.00-17.00

Facilitator: Y. Purnama Dharmawan

Harga:
Rp 900.000,-/orang
Rp 2.600.000/ 3 orang dari perusahaan yang sama
Rp 3.750.000/ 5 orang dari perusahaan yang sama

Sylabus:

• How I meet Customer Expectations with My Telephone Talk
• The Challenge of Telephone Communication
• Putting Your Best Voice Forward: Effective Telephone Com
• Service Excellent through Telephone & Handling Complaint through Telephone
• Putting it All Together & Role Play
  
  
  

June 2010 Schedule